andara99Terms of Use
These terms govern your use of andara99, our online sportsbook and casino platform serving supported jurisdictions across Indonesia and the region. We operate andara99.app to provide football and tournament coverage (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
By creating an account on andara99, you agree to these terms. Your use of our platform is subject to applicable law in your jurisdiction. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet), and we handle withdrawals according to the verification and anti-fraud procedures outlined below.
This page covers account eligibility, deposit and withdrawal conditions, dispute resolution, and our jurisdiction notice. If you have questions about our terms, contact our support team via the Help menu in your account.
Account Eligibility and Registration on andara99
To use andara99, you must be of legal age according to the laws applicable to your jurisdiction and meet our eligibility criteria. During registration, we collect your email, mobile number, and identity document (KTP, passport, or driver's license). We verify your details automatically; most accounts are confirmed within minutes.
We require one account per person. Duplicate accounts, shared credentials, and accounts registered with false or misleading information violate our terms. If we detect such activity, we may suspend or close your account and forfeit associated funds. You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, notify us immediately via the Support menu.
andara99 account requirements
- You must be of legal age per applicable jurisdiction law
- Identity verification is required before first withdrawal
- One account per person; duplicate accounts will be closed
- You are responsible for account security and password confidentiality
- We enforce anti-fraud and AML (anti-money-laundering) checks on all accounts
Deposits, Withdrawals, and Payment on andara99
We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, and online payment for e-wallet deposits (instant); e-wallet for unified QR scanning (instant); and mobile banking, local payment, online payment, and e-wallet for virtual-account transfers (typically one to two hours). All deposits are final. You may not reverse or cancel a deposit once it is submitted. If a deposit fails or is declined by your bank or wallet provider, you receive immediate notification and your funds are returned to your source.
Withdrawals are processed after we verify your identity and confirm that your withdrawal destination matches your verified account. We do not charge withdrawal fees. Processing times depend on your payment method: e-wallet withdrawals typically settle within standard windows; bank transfers depend on your bank's schedule. During Idul FitriIdul AdhaImlekand Nyepibank clearing may be slower.
Minimum and Maximum Limits
Deposits and withdrawals are subject to minimum and maximum limits published in our Cashier menu. These limits vary by payment method and may change without notice. We enforce these limits to manage risk and comply with anti-money-laundering regulations. If your withdrawal request exceeds the maximum or falls below the minimum, we will notify you and provide an option to adjust your amount.
Gameplay and Betting Rules on andara99
Our games (slots, live dealer, sportsbook, esports markets) operate according to published rules and mathematics that are audited regularly. We do not engage in arbitrary rule changes during gameplay. When you place a bet on andara99, you accept the odds and payout structure displayed at the time of placement. Game outcomes depend on random-number generators (for slots) and actual match or dealer card results (for live dealer and sportsbook). You may not attempt to manipulate, exploit, or interfere with game mechanics.
Bonus Terms and Promotions
From time to time, we offer promotions and bonuses. These come with specific terms: wagering requirements, expiration dates, game restrictions, and withdrawal conditions. Bonus terms are published at the time of offer and are binding. Unused bonuses expire after the stated period. We reserve the right to forfeit bonuses if we detect fraudulent or abusive play. Bonuses are not transferable and cannot be withdrawn as cash unless explicitly stated in the promotion terms.
Dispute Resolution and Complaints
If you dispute a transaction, bet outcome, or account action on andara99, contact our support team immediately with details. We will investigate and respond within five business days. If you are unsatisfied with our resolution, you may escalate to our compliance team for further review.
Jurisdiction Notice and Service Availability
andara99 services are available only where local law permits. We do not knowingly serve jurisdictions where our platform is prohibited by law. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions may access andara99 where applicable law does not restrict such access. You are responsible for verifying that your use of andara99 complies with the laws of your own jurisdiction.
We reserve the right to restrict or suspend access to andara99 from any IP address or jurisdiction at any time, with or without notice. We may be required by law to deny service to certain regions or to users who do not meet local eligibility criteria. If your account is suspended due to jurisdiction restrictions, we will return any remaining balance to your verified payment method within 30 days.
Anti-Fraud, Anti-Money-Laundering, and KYC
We conduct Know Your Customer (KYC) verification on all accounts before allowing withdrawals. This includes identity document verification, address confirmation, and source-of-funds checks. We comply with anti-money-laundering (AML) regulations and may request additional documentation if we detect unusual activity or high-value transactions.
If we suspect fraud, money laundering, or use of stolen payment methods, we will freeze your account and forfeit associated funds. We may report suspected illegal activity to relevant authorities. You acknowledge that our AML and KYC procedures may cause temporary delays to deposits or withdrawals, and you accept this as a condition of using andara99.
Liability and Limitation of Responsibility
We provide andara99 on an "as is" basis. We do not guarantee uninterrupted access, and we are not liable for service interruptions, network outages, or delays caused by third-party payment processors, internet service providers, or other external factors beyond our control. Your use of andara99 is at your own risk.
We are not responsible for losses incurred due to your password compromise, account misuse, or failure to comply with these terms. We are not liable for disputes between you and third-party payment providers (your bank, wallet issuer, etc.). In no event shall our total liability to you exceed the amount you have deposited into your andara99 account in the preceding 12 months.
Termination and Account Closure
You may close your andara99 account at any time by requesting closure via the Support menu. We will process your request within five business days and return any remaining balance to your verified payment method. We may close your account unilaterally if you violate these terms, breach anti-fraud policies, or operate from a restricted jurisdiction.
These terms were last updated to reflect our current policies on deposits, withdrawals, KYC, and dispute resolution. Questions about our terms can be directed to our support team via the Help menu on andara99.
Legal and Jurisdiction Details – andara99 Policy
Service availability
andara99 operates as an online sportsbook and casino platform serving users in jurisdictions where our services are permitted by applicable law. We do not offer services in jurisdictions where local law prohibits online gaming, sportsbook betting, or casino operations. Service availability is determined by local legal frameworks, which vary by region and change over time. We monitor legal developments in key markets and adjust service availability accordingly. Users should understand that the legality of online gaming services depends on their individual jurisdiction's specific laws and regulations. andara99 does not make legal determinations on behalf of users; we provide a platform where users may access our games and sportsbook in regions where such access is not prohibited by law. If you are uncertain whether your jurisdiction permits access to andara99, we recommend consulting local legal guidance before registering. We maintain the right to restrict or suspend service to any region, user, or IP address if we determine that offering service would violate applicable law or expose our operations to legal risk. If your access is restricted, we will work to return any remaining account balance within 30 days. Service availability may be affected by regulatory changes, legal challenges, or licensing updates in your jurisdiction.
Account eligibility
Eligibility to use andara99 is governed by applicable law in your jurisdiction. Most jurisdictions impose age requirements for gambling and gaming activities; andara99 complies with these requirements by verifying user identity and age through Know Your Customer (KYC) procedures during account registration. We require a government-issued identity document (KTP, passport, or driver's license) and conduct automated age verification before account approval. Users who do not meet age and eligibility criteria under local law will be denied account access or will have their account closed if eligibility is discovered later. We rely on user honesty during registration; if you provide false information about your age or identity, your account will be suspended and any associated funds forfeited. Eligibility also depends on your country of residence and citizenship. Some jurisdictions restrict access to users who are residents of other countries. andara99 reserves the right to deny or restrict account access based on residency, citizenship, or other factors that we determine affect eligibility under applicable law. By registering on andara99, you represent that you are of legal age and meet all eligibility criteria under the laws of your jurisdiction. If you are uncertain about your eligibility, do not register.
Local-law responsibility
Users of andara99 are solely responsible for ensuring that their access to and use of our platform complies with the laws of their own jurisdiction. andara99 provides a platform in jurisdictions where our services are legally permitted, but we cannot make legal determinations for individual users in every region. Laws regarding online gaming, sportsbook betting, and casino operations vary widely by country, state, and local authority. Some jurisdictions prohibit all forms of online gaming; others permit it under specific licenses or regulations. andara99 operates under licenses and regulatory frameworks in supported jurisdictions, but these licenses do not automatically extend to all users everywhere. Before accessing andara99, users should independently verify that their use of our platform is legal in their specific location. This verification may require consulting with a lawyer, reviewing government websites, or contacting local gaming regulators. andara99 is not responsible for legal consequences that result from your failure to comply with local law. If you access andara99 from a jurisdiction where it is prohibited by law, you do so at your own legal risk, and andara99 assumes no liability. Users who access andara99 in violation of local law may face criminal or civil penalties; andara99 cannot protect you from these consequences. By using andara99, you agree that you have verified your legal right to access our platform in your jurisdiction and that you assume full responsibility for compliance with local law.
Data and privacy scope
andara99 collects personal data as part of Know Your Customer (KYC) requirements, fraud prevention, and payment processing. This data includes your name, date of birth, address, government-issued identity number, email, mobile number, bank or wallet account details, and transaction history. We use this data to verify your identity, prevent fraud, comply with anti-money-laundering (AML) regulations, and process deposits and withdrawals. We may share your data with payment processors, banks, and regulatory authorities when required by law. For a complete explanation of how we collect, use, store, and protect your data, please review our Privacy Policy, which is available via the Help menu on andara99. Our Privacy Policy outlines your rights regarding your personal data, including the right to request access, correction, or deletion (subject to legal and regulatory requirements). We employ industry-standard encryption and security measures to protect your data from unauthorized access. However, no online platform is entirely secure; we cannot guarantee that your data will never be compromised. andara99 is not responsible for data breaches caused by third-party payment processors, internet service providers, or other external actors beyond our direct control. If a data breach occurs, we will notify affected users according to applicable law and our incident-response procedures.
Contact for legal inquiries
If you have legal, compliance, or jurisdiction-related questions about andara99, you can contact our support and compliance team via the Help menu within your andara99 account. Response times vary depending on the complexity of your inquiry; simple questions are typically answered within 24 hours, while more involved matters may require up to five business days. You may also submit written inquiries to our compliance address (available via the Support menu). For urgent matters, use the live-chat feature in your account to reach a support representative immediately. andara99 maintains a dedicated compliance officer who oversees legal and regulatory matters. If you have concerns about our compliance with local law or believe we are operating illegally in your jurisdiction, you may report these concerns to our compliance team or to the relevant local gaming regulator in your area. Reporting to the regulator does not preclude you from also contacting us directly. We encourage users to raise legal or compliance concerns as soon as they arise so we can address them promptly. All legal correspondence should include your account details and a clear description of your question or concern. We will respond in English and in Southeast-Asian English where applicable, ensuring clarity and understanding.