andara99Privacy Policy

This page describes what we collect when you use andara99 and how we keep that data protected. Our privacy practices reflect our commitment to transparent operations and secure handling of player information across all supported jurisdictions.

When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, and e-wallet, we collect identity and payment data to verify your account and prevent fraud. We process this information only for purposes essential to account management, regulatory compliance, and service delivery.

We operate andara99 in jurisdictions where local law permits online gaming and sportsbook services. Our data handling aligns with applicable regulations in those regions and respects your rights as a player and account holder.

What we collect and why

We collect personal data at several points in your interaction with andara99. During registration, we gather your email address, full name, date of birth, phone number, and identity document details (national ID, passport, or driving licence). This information is required to verify your eligibility and establish your account on andara99.

For payment processing, we retain transaction records including deposit method (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet for e-wallets; mobile banking, local payment, online payment, e-wallet virtual accounts for bank transfers), amount, date, and settlement status. We do not store full card numbers or full bank account details—payment gateways encrypt and tokenise this data separately.

During gameplay across our sportsbook (covering football, Liga 1 tournaments, and international leagues), live-dealer tables, slot games, and esports markets, we log your activity, wagers placed, session duration, and game outcomes. This data helps us detect unusual account behaviour, prevent fraud, and manage responsible-access frameworks where applicable.

Third-party data processors

We share necessary data with payment processors (e-wallet and bank partners), identity verification providers, and fraud-detection services. These processors operate under contracts that obligate them to protect your information. Our servers may sit outside your jurisdiction; data transfers are encrypted and logged.

Cookies and tracking

We use session cookies to keep you logged into andara99 and remember your preferences. Analytics cookies help us track which game categories (blackjack, roulette, slots, Mobile Legends esports) users engage with and where traffic originates. You may disable non-essential cookies via your browser settings; essential session cookies cannot be disabled without breaking account functionality.

Your rights and our commitments

We retain your data only as long as necessary to deliver andara99 services and comply with legal hold requirements (typically 5–7 years post-account closure for financial and anti-money-laundering records). You may request access to, correction of, or deletion of your personal data by contacting our support team; responses are provided within 30 days.

We do not sell your data to third parties. Aggregated, anonymised statistics (e.g. "non-specific info of andara99 users access via mobile in Jakarta") may inform our service development but are never traceable to you individually.

If you experience a data breach affecting andara99 account security, we will notify you within 72 hours via your registered email and provide guidance on account recovery. Our infrastructure undergoes quarterly security audits and compliance reviews.

Contact and changes

For privacy enquiries, contact our compliance team at [email protected] or via your account dashboard. We review this privacy policy annually and will notify registered players of material changes via email. Continued use of andara99 after notification constitutes acceptance of the revised policy.